I’ve just been listening to Richard Hackman on teams and team performance. His first lens for evaluating team performance is straight forward:
Delivering the goods
Did you get the job done? How well did you do it?
Who is the legitimate receiver, user, reviewer of this performance and what to they think of it? Did you serve the client first?
At a non-profit leader you might have several ‘customers’: the people you serve, donors, the team itself. If you can’t keep everyone happy, where do your priorities lie?
I listened to Andy Kaufman interviewing Richard Hackman on the People and Projects Podcast.