Rule 3: Serve Clients Eager to Pay for what you do (part 2)
In a nutshell, Seth says that if someone isn’t eager to pay, they’re not your client. You get to pick. So work for people eager to pay.
Eager to pay and scaling the non-profit
This is where the bootstrapping mindset comes into its own in the world of non-profits and social programs. If you can find clients who are not only eager to “pay” time, attention and effort to user your product or service, but to actually pay money… you know you not only have a product that they think is valuable, but one that can cover some of its own costs – or better, cover all of its own costs. Or better, cover its own costs, with a little left over.
We’ve pretty much reached this point at the literacy non-profit I work for in Indonesia, and the potential is huge. Instead of looking at our bank balance and asking how many groups we can help, we’re looking at ourselves and asking how we can get better at what we do so that we can serve more groups – because the growth is paying for itself.
Our program is far from polished and perfect, but it seems to be working. In the old days we had a list of people waiting for our program – waiting for us to find the money to be able to train them. Now the people on the waiting list are finding their own money – and the wait is a lot shorter.
In fact, doing it this way has allowed us to serve more groups as a gift – not ‘for free’ but ‘at our expense, as a gift, because we love what you do’ – than we did back in the day when it was free.
Finding the clients who are eager to pay might well help you get your product or service to more of the people who are eager, but can’t.