In search of clarity

The aim is that every member of the team knows:

  • What you’re working towards and why
  • What each person’s role is (in general terms)
  • What their specific job is and why it’s important
  • How to actually do their job (technical skill)
  • Where they can get help
  • What qualities they’re expected to bring to their work (kindness, enthusiasm, creativity, generosity, rigour, trust, the benefit of the doubt, alacrity, openness…)
  • How they’ll know if they’ve done the job well.

Easier said than done.

I'd love to hear your thoughts and recommended resources...