This is one of the most useful tools I’ve come across for understanding how your business works (or might works).
It designed for lean-startup style customer discovery and validation, but I found it a fantastic lens for actually seeing different parts of our organisation for the first time, as well as how they fit together to make a whole.
I’ll do a series on this before long. For now, here’s a set of links to a video series from Strategyzer to give you the main ideas (youtube playlist here):
Check at Alex Osterwalder‘s excellent book Business Model Generation for a lot more detail.