Tom Peters on ‘People Stuff’

I’ve made a start on The Excellence Dividend and really like what Tom Peters has to say, and how he says it. Here he is in his inimitable ALL CAPS style:

WHILE I’VE BEEN ON THE EXCELLENCE DIVIDEND  BOOK TOUR–MOSTLY PODCASTS — I’VE BEEN ASKED OVER AND OVER TO EXPLAIN MY “OBSESSION” WITH THE “PEOPLE STUFF.”

I USUALLY ANSWER, SNIPPILY, “WELL WHAT THE HELL ELSE IS THERE?”

ORGANIZATIONS, NO MATTER HOW MUCH TECHNOLOGY THEY USE, ARE NO MORE AND NO LESS THAN ‘PEOPLE SERVING PEOPLE’.

AND AS A LEADER, YOUR JOB IS: SERVE THE PEOPLE WHO SERVE THE PEOPLE.

(ONE LAST THING: THE PEOPLE WE SERVE ARE OUR EMPLOYEES AND OUR CUSTOMERS AND OUR COMMUNITIES.)

Tom PetersExcellence Dividend Fundamentals Slideshow

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