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Friendly. Supportive.

These sound too obvious to be worth spending time on.

No-one sets out to be the opposite, and pretty much everyone would say they’re a good idea – so much so that you might feel foolish to stand up at a meeting and emphasise their importance.

But – and it’s a big but – a friendly and supportive atmosphere needs to be cultivated and protected, which means that it needs to be talked about.

Before that, they need to be defined and exemplified: “friendly” doesn’t mean “we accept all behaviours,” and “supportive” isn’t a license for persistent incompetence.

Once you’ve thought about what they mean for you and your team, all you have to do is live them. Simply that.

I'd love to hear your thoughts and recommended resources...