César Hidalgo on the importance of trust in networks of innovation

Another great episode of Exponential View – recommend. Azeem Azhar: It seems like the richer, faster growing economies require these dense and intricate networks of people, and these people need to have ways of communicating with each other, norms, behaviours that ultimately get reflected – measured – as trust. … César Hidalgo: Trust is fundamental for economic growth, because it…

Seth Godin on responsibility

Following on from yesterday’s post about supervision, here are some links to Seth Godin on responsibility: Rules and responsibility “Use your best judgment.” Bureaucracies have a very hard time saying this to their staff. They create an endless series of scripts and rules, procedures that force people to not care. “I’m just doing my job,” which is the precise opposite…

Ben Horowitz on trust and communication in organisations

Without trust, communication breaks down. More specifically: in any human interaction, the required amount of communication is inversely proportional to the level of trust. Consider the following: If I trust you completely, then I require no explanation or communication of your actions whatsoever, because I know that whatever you are doing is in my best interests. On the other hand,…

Contact

Next time you read an article, listen to a podcast, watch a program that you like – why don’t you get in touch with whoever made it? Not just the person who was in it – the ones we normally notice – but the people who made it too. Drop them an email, or even that hand written note that you…

Trust

Make your systems strong. Have a clear process: where does the money come from, where does it go? Account for it transparently: how are movements of money planned, approved, recorded, tracked and evidenced? Have checks and controls: Who sets things up? Who approves payments? Who checks? Who checks the checker? Minimise temptation and opportunity. But at the end of the…

GNU-GPL – a base of code

Richard Stallman famously wrote the GNU GPL, which is a license based on copy-left, not copyright. His position is the freedom to work with computers and work with software and work with software is hindered by copyright. That in fact these are useful tools, and there are people who want to make useful tools and remix the useful tools of…

Starting line

Where’s the starting line? Sometimes we’re a few steps further down the track than the people we want to take with us:  we’ve given it more thought, we’ve done it before. We want it more. We’re so keen to get people over the finish-line that we don’t notice that they’re still milling around at the start – or even that…

Bootstrapping the non-profit organisation Rule 3: Serve Clients Eager to Pay for what you do (part 4 of 4)

This is the third-and-three-quarters post in a series applying Seth Godin’s rules of bootstrapping (see also here) to building a non-profit organisation. Rule 3: Serve Clients Eager to Pay for what you do (part 4) In a nutshell, Seth says that if someone isn’t eager to pay, they’re not your client. You get to pick. So work for people eager to pay. Seth Godin on non-profits and…

Bootstrapping the non-profit organisation Rule 3: Serve Clients Eager to Pay for what you do (part 3 of 4)

This is the third-and-two-thirds post in a series applying Seth Godin’s rules of bootstrapping (see also here) to building a non-profit organisation. Rule 3: Serve Clients Eager to Pay for what you do (part 3) In a nutshell, Seth says that if someone isn’t eager to pay, they’re not your client. You get to pick. So work for people eager to pay. Eager to pay, donors, and…

Bootstrapping the non-profit organisation Rule 1: Real Work for Clients First

This is the first in a series applying Seth Godin’s rules of bootstrapping (see also here) to building a non-profit organisation. Rule 1: Ship Real Work “Planning and coordination are fine, but not if they don’t lead to real work. Don’t spend time trying to please [middleman-funder-etc] – the real work is figuring out how to engage with and serve your customer.…