Delay? Repay
On a GreaterAnglia train service delayed by lightning damage to signalling equipment, the following announcement: “Because this service has been delayed by longer than fifteen… Read More »Delay? Repay
trust
Inadequately prepared
We almost always are.* One measure of a person’s capacity to make a deep contribution to your team is their ability to go into a… Read More »Inadequately prepared
I know someone…
The best recommendations begin with a variation on the theme of “I know someone who’s good at that.” Sometimes it’s the start of a chain:… Read More »I know someone…
Making the call
In touch is better than out of touch. If you’re wondering if you should get in touch, you probably should. “How are you doing?” “What… Read More »Making the call
The Atlantic on trust and on the remote working revolution
These two articles from The Atlantic are worth reading. On Social Trust The first is about politics in the broadest sense of “how we live… Read More »The Atlantic on trust and on the remote working revolution
César Hidalgo on the importance of trust in networks of innovation
Another great episode of Exponential View – recommend. Azeem Azhar: It seems like the richer, faster growing economies require these dense and intricate networks of… Read More »César Hidalgo on the importance of trust in networks of innovation
Seth Godin on responsibility
Following on from yesterday’s post about supervision, here are some links to Seth Godin on responsibility: Rules and responsibility “Use your best judgment.” Bureaucracies have… Read More »Seth Godin on responsibility
Ben Horowitz on trust and communication in organisations
Without trust, communication breaks down. More specifically: in any human interaction, the required amount of communication is inversely proportional to the level of trust. Consider… Read More »Ben Horowitz on trust and communication in organisations
Contact
Next time you read an article, listen to a podcast, watch a program that you like – why don’t you get in touch with whoever… Read More »Contact
Trust
Make your systems strong. Have a clear process: where does the money come from, where does it go? Account for it transparently: how are movements… Read More »Trust