Customer hierarchy (2)

It’s well accepted that great organisations focus on delighting their customers. But we talk less about managing the sometimes conflicting needs of multiple customers (see yesterday’s post). A good way to manage this tension is to draw up a customer…

Burn rate (3): revenue first (better before cheaper)

Given the formula [available cash / (income – expenditure), there are two obvious ways to extend your organisation’s life: you can increase income (revenue) or reduce expenditure. Revenue First You need to think about revenue first because without income it…

Their thing

It’s great that you have a thing – that you’re clear about it what it is and how important it is, and that you’re talking about it and taking action and enjoying it to boot. It’s great that it’s yours.…

Tom Peters on ‘People Stuff’

I’ve made a start on The Excellence Dividend and really like what Tom Peters has to say, and how he says it. Here he is in his inimitable ALL CAPS style: WHILE I’VE BEEN ON THE EXCELLENCE DIVIDEND  BOOK TOUR–MOSTLY…

A great place to work

More from Tom Peters – slides copied in with his encouragement to preserve the idiosyncratic formatting.***** Tom Peters: Richard Branson on the purpose of business: More of these at tompeters.com and excellencenow.com