Tom Peters: “What Diversity Problem?”

This is Tom Peters on Diversity in 1994’s The Pursuit of Wow!: Diversity problem? Hurdle? Diversity creates one and only one thing: opportunity. Business, in the mad global marketplace [1994!], needs a rush of serious creativity. Creativity is, invariably, a byproduct of sparks, new views, juxtaposed interests etc. How does a company acquire those assets? Diversity! … It seems obvious…

Tom Peters on the “services added” narrative

“It helps to be as helpful as you can be” Rolls-Royce now earns MORE from tasks such as managing clients’ overall procurement strategies and maintaining aerospace engines it sells than it does from making them. Thus the quintessential lumpy object producer, akin to yesteryear’s IBM, principally becomes a services-added company that also happens to make lumpy objects. … Twenty years…

Soichiro Honda on success and failure

Success represents the 1% of your work which results from the 99% that is called failure. Instead of being afraid of the challenge and failure, be afraid of avoiding the challenge and doing nothing. Soichiro Honda – found in various forms online and in The Excellence Dividend See also: Quality as a function of quantity

Tom Peters on the dull old days / life before “disruption”

“It is the conceit of every age to say that we live in confusing times compared to the placid age the prior generation experienced.” Henry Mintzberg While we’re on the topic of perpetual and accelerating change, here’s a helpful reminder from Tom Peters: I like to laugh at myself as I huff and puff and proclaim these to be times…

Customer hierarchy (2)

It’s well accepted that great organisations focus on delighting their customers. But we talk less about managing the sometimes conflicting needs of multiple customers (see yesterday’s post). A good way to manage this tension is to draw up a customer hierarchy for your team: when we need to compromise between competing customers, who do we delight? Here’s what it looks…

Burn rate (3): revenue first (better before cheaper)

Given the formula [available cash / (income – expenditure), there are two obvious ways to extend your organisation’s life: you can increase income (revenue) or reduce expenditure. Revenue First You need to think about revenue first because without income it doesn’t matter how efficient you are. In fact, in terms of staying alive efficiency doesn’t matter at all. As long…

Their thing

It’s great that you have a thing – that you’re clear about it what it is and how important it is, and that you’re talking about it and taking action and enjoying it to boot. It’s great that it’s yours. The temptation to avoid is to try to make it everybody else’s thing as well. Trying to get people who…

Tom Peters on ‘People Stuff’

I’ve made a start on The Excellence Dividend and really like what Tom Peters has to say, and how he says it. Here he is in his inimitable ALL CAPS style: WHILE I’VE BEEN ON THE EXCELLENCE DIVIDEND  BOOK TOUR–MOSTLY PODCASTS — I’VE BEEN ASKED OVER AND OVER TO EXPLAIN MY “OBSESSION” WITH THE “PEOPLE STUFF.” I USUALLY ANSWER, SNIPPILY,…

A great place to work

More from Tom Peters – slides copied in with his encouragement to preserve the idiosyncratic formatting.***** Tom Peters: Richard Branson on the purpose of business: More of these at tompeters.com and excellencenow.com