Customer hierarchy (1)

It’s good to keep your products – and I include services as part of product – as focused as possible on the needs of your customers. One catch is that you are almost certainly serving multiple costumers: The people you…

Right place

The right group will work well anywhere, but that doesn’t mean that they don’t work better in the right kind of place. If the place is comfortable. If logistics are as simple and easy as possible. If the facilities work.…

The hard part: other people

Your work probably has several hard parts, and one of them is almost certainly other people. If only they would… … do their jobs properly / be vaguely professional / relate to each other as grown-ups / take responsibility /…

Five Questions: John Greenall

Introduce yourself: who are you, what do you do, and why is it important? I’m John and I’m the National Field Director at the Christian Medical Fellowship (www.cmf.org.uk) in the UK. I’m a paediatrician by training and combine that with…

Leadership: don’t say it

You may have a very good point. You may be entirely in the right. It may be that you’ve understood their (bad) motivation perfectly, that they are wrongheaded, inconsiderate and rude to boot. It may be that there’s a values-conflict…

Tom Peters on ‘People Stuff’

I’ve made a start on The Excellence Dividend and really like what Tom Peters has to say, and how he says it. Here he is in his inimitable ALL CAPS style: WHILE I’VE BEEN ON THE EXCELLENCE DIVIDEND  BOOK TOUR–MOSTLY…

Scrapbook: Clay Shirky, Niall Ferguson – a spot of network theory

Speaking of networks, here’s a way into network theory – a few videos from Clay Shirky that make a good introduction: Ten Truths About Social Media And a couple of TED talks… Shirky on Econtalk And finally, go here interview…

Parallel processing: finding the right people

In computers, parallel processing is the processing of program instructions by dividing them among multiple processors with the objective of running a program in less time. TechTarget . Vision of the future Computer processors haven’t actually got much faster since the early 2000s.…

The trampoline: networks, standards and freedom

The network effect is powerful, and a source of tremendous value, and we need to understand how it works. Networks depend on standardisation – a consistent, accepted standard for how computers talk to each other, or how all Lego bricks…

“How do I take these thoroughbreds and turn them into a team?”

Getting a team together? Start building it before you’re even in the room. Kathy Delaney-Smith is the coach of the Harvard woman’s basketball team… A few years ago she was asked to be the coach of Team USA in the…