Tom Peters: “What Diversity Problem?”

This is Tom Peters on Diversity in 1994’s The Pursuit of Wow!: Diversity problem? Hurdle? Diversity creates one and only one thing: opportunity. Business, in the mad global marketplace [1994!], needs a rush of serious creativity. Creativity is, invariably, a byproduct of sparks, new views, juxtaposed interests etc. How does a company acquire those assets? Diversity! … It seems obvious…

Chief Problem Solver

You’re not just the CEO or the CIO … Expand your title to see your role as the CPS – the Chief Problem Solver. In other words, solving problems isn’t something that you dread, it’s something that you do. It’s who you are. The honest truth is that anyone can point out a problem… but a leader does something about…

Customer hierarchy (1)

It’s good to keep your products – and I include services as part of product – as focused as possible on the needs of your customers. One catch is that you are almost certainly serving multiple costumers: The people you hope to impact with your product End users of your product The people choosing and buying your product Any other…

Right place

The right group will work well anywhere, but that doesn’t mean that they don’t work better in the right kind of place. If the place is comfortable. If logistics are as simple and easy as possible. If the facilities work. If the food is good. If the spaces work. If it feels nice. … then you’ve given yourself a head…

The hard part: other people

Your work probably has several hard parts, and one of them is almost certainly other people. If only they would… … do their jobs properly / be vaguely professional / relate to each other as grown-ups / take responsibility / have a little consideration / not bring home issues to the office / leave you alone … … you life…

Five Questions: John Greenall

Introduce yourself: who are you, what do you do, and why is it important? I’m John and I’m the National Field Director at the Christian Medical Fellowship (www.cmf.org.uk) in the UK. I’m a paediatrician by training and combine that with my work with CMF. I head up our fieldwork with students, nurses and doctors to unite and equip them to…

Leadership: don’t say it

You may have a very good point. You may be entirely in the right. It may be that you’ve understood their (bad) motivation perfectly, that they are wrongheaded, inconsiderate and rude to boot. It may be that there’s a values-conflict that’s going to take a lot of deep and difficult work to address. Some of the above is probably true.…

Tom Peters on ‘People Stuff’

I’ve made a start on The Excellence Dividend and really like what Tom Peters has to say, and how he says it. Here he is in his inimitable ALL CAPS style: WHILE I’VE BEEN ON THE EXCELLENCE DIVIDEND  BOOK TOUR–MOSTLY PODCASTS — I’VE BEEN ASKED OVER AND OVER TO EXPLAIN MY “OBSESSION” WITH THE “PEOPLE STUFF.” I USUALLY ANSWER, SNIPPILY,…

Scrapbook: Clay Shirky, Niall Ferguson – a spot of network theory

Speaking of networks, here’s a way into network theory – a few videos from Clay Shirky that make a good introduction: Ten Truths About Social Media And a couple of TED talks… Shirky on Econtalk And finally, go here interview on Econtalk from 2008. The blurb says… Clay Shirky, author of Here Comes Everybody: The Power of Organizing Without Organizations, talks about…