Watch the meeting
It’s easy to get totally absorbed in a meeting,* but it really helps if you can reserve a piece of your attention for watching what’s… Read More »Watch the meeting
team
Seth Godin and Bo Burlingham on being famous to the family
By famous, I means admired, trusted, given the benefit of the doubt. By famous, I mean seen as irreplaceable or best in the world. Here’s… Read More »Seth Godin and Bo Burlingham on being famous to the family
Customer hierarchy (2)
It’s well accepted that great organisations focus on delighting their customers. But we talk less about managing the sometimes conflicting needs of multiple customers (see… Read More »Customer hierarchy (2)
A downhill slope (find others)
If you’re in a book group, social pressure is going to get you to read that book. The act of joining the book group is… Read More »A downhill slope (find others)