Business Model Canvas

This is one of the most useful tools I’ve come across for understanding how your business works (or might works). It designed for lean-startup style customer discovery and validation, but I found it a fantastic lens for actually¬†seeing different parts of our organisation for the first time, as well as how they fit together to make a whole. I’ll do…

It’s not for you

It’s so easy to want everyone to love what we do. When we’re writing, we want everyone to think it’s great. In our work building a service or product, we want everyone to buy in – to join us, or support us in some way. This leads to problems: By trying to make something that pleases everyone, we end up…