Inadequately prepared
We almost always are.* One measure of a person’s capacity to make a deep contribution to your team is their ability to go into a… Read More »Inadequately prepared
service
Doing, being and becoming
If we are what we do,* then doing something different will change who you are. Working for change requires that you do new and different… Read More »Doing, being and becoming
First from the source, then from the sides: Seth Godin on how change happens
Your wishes are pure, the change is important, and it’s going to make things better. And you probably believe that things would be better if… Read More »First from the source, then from the sides: Seth Godin on how change happens
Stable relationship
This one’s for everyone: from shepherds to kings. May your gift be the giving away of your gifts. Happy Christmas 2020, and here’s to better… Read More »Stable relationship
Contribution
Skimming a book of biographies of mathematicians I see few originators but many contributors: “She advanced the study of…” “He made many invaluable contributions…” “He… Read More »Contribution
A non-trivial improvement
How much of an impact does a project need to have? How much change is necessary for the work to be worth it? What you… Read More »A non-trivial improvement
Enough for today
These big problems. These broken tools. It will never be enough. Your part in “enough” is smaller than you think. Let the steps you took… Read More »Enough for today
Henri Nouwen on service, starting small and seeing clearly
At times, we might be involved in larger things – clothing the naked, sheltering the poor, helping the refugees, visiting the sick or imprisoned, but… Read More »Henri Nouwen on service, starting small and seeing clearly
“What can I do?”
… is the question you’ve been waiting to be asked, and it deserves your full attention. Who’s asking? What are they doing now? What can… Read More »“What can I do?”
Customer hierarchy (2)
It’s well accepted that great organisations focus on delighting their customers. But we talk less about managing the sometimes conflicting needs of multiple customers (see… Read More »Customer hierarchy (2)