Your wishes are pure, the change is important, and it’s going to make things better. And you probably believe that things would be better if… Read More »First from the source, then from the sides: Seth Godin on how change happens
This one’s for everyone: from shepherds to kings. May your gift be the giving away of your gifts. Happy Christmas 2020, and here’s to better… Read More »Stable relationship
Skimming a book of biographies of mathematicians I see few originators but many contributors: “She advanced the study of…” “He made many invaluable contributions…” “He… Read More »Contribution
How much of an impact does a project need to have? How much change is necessary for the work to be worth it? What you… Read More »A non-trivial improvement
These big problems. These broken tools. It will never be enough. Your part in “enough” is smaller than you think. Let the steps you took… Read More »Enough for today
At times, we might be involved in larger things – clothing the naked, sheltering the poor, helping the refugees, visiting the sick or imprisoned, but… Read More »Henri Nouwen on service, starting small and seeing clearly
… is the question you’ve been waiting to be asked, and it deserves your full attention. Who’s asking? What are they doing now? What can… Read More »“What can I do?”
It’s well accepted that great organisations focus on delighting their customers. But we talk less about managing the sometimes conflicting needs of multiple customers (see… Read More »Customer hierarchy (2)
It’s good to keep your products – and I include services as part of product – as focused as possible on the needs of your… Read More »Customer hierarchy (1)
A long queue for what you’re selling is a good problem to have. It means people want what you have, and are willing to pay… Read More »A long queue