“The hardest thing is, how do [those features] fit into a cohesive vision? … One of the things I’ve always found is that you’ve got… Read More »Steve Jobs on working backwards from customer experience
There’s a reason that most marketers advise us to sell things to people who are already buying: getting something important into the hands of people… Read More »Crossing bridges
A good knot: Solves a problem Is easy to remember Is easy to tie Is easy to check Is strong (causes as little reduction in… Read More »Knotty problems
It’s simple, but so rarely done well: put yourself in your customers’ shoes at every point of interaction with your organisation and ask “What do… Read More »Design Singapore: Changi airport (1)
Marks and Spencer have been a mainstay of British retail for more than 100 years, so it’s hard to imagine them as disruptive innovators –… Read More »Marks and Spencer as disruptive innovators
Bonus goal for 2019: 3D-print something. Chris Anderson at the Long Now Foundation on the New Industrial Revolution (full video).
In computers, parallel processing is the processing of program instructions by dividing them among multiple processors with the objective of running a program in less time. TechTarget .… Read More »Parallel processing: finding the right people
Make something people can use. Put it in their hands. See what happens. If they’re eager to pay – attention, time, money – you’re onto… Read More »In their hands
I know almost nothing about Information Architecture, but I’ve been thinking a lot about structuring information recently. Here’s the metaphor: Jacques Carelman‘s famous Coffee pot for… Read More »Structure Counts: Information Architecture reading list and who’s who
If you’re leading an organisation or a team, a big part of your job is to help others to do their jobs. The reference escapes me, but… Read More »Your role (1)