Design Singapore: Changi airport (1)

Design Singapore: Changi airport (1)

It’s simple, but so rarely done well: put yourself in your customers’ shoes at every point of interaction with your organisation and ask “What do I need at this moment? What would help me, and make me feel helped?” This…

Marks and Spencer as disruptive innovators

Marks and Spencer have been a mainstay of British retail for more than 100 years, so it’s hard to imagine them as disruptive innovators – but it turns out they were innovative all over. More immigration and innovation Michael Marks…

Parallel processing: finding the right people

In computers, parallel processing is the processing of program instructions by dividing them among multiple processors with the objective of running a program in less time. TechTarget . Vision of the future Computer processors haven’t actually got much faster since the early 2000s.…

In their hands

Make something people can use. Put it in their hands. See what happens. If they’re eager to pay – attention, time, money – you’re onto something. Watch them. Listen to them. Tweak it. Make more of it. See what they…

Structure Counts: Information Architecture reading list and who’s who

I know almost nothing about Information Architecture, but I’ve been thinking a lot about structuring information recently. Here’s the metaphor: Jacques Carelman‘s famous Coffee pot for Masochists. All the pieces are there, but it just. doesn’t. work. We’ve all used badly…

Your role (1)

If you’re leading an organisation or a team, a big part of your job is to help others to do their jobs. The reference escapes me, but I’m pretty sure Peter Drucker used the phrase “to make the work meaningful and the…

Easier tomorrow

Here’s a good way to build capacity: every time you do something new, open a googledoc (or your searchable, annotate-able editor of choice) and do the following: Give it a name that you’ll be able to find in future, like…