Marc Andreessen: product vs business
We don’t believe there’s a tension between product and business, we believe there’s a staging, which is in this [the tech] industry you don’t have… Read More »Marc Andreessen: product vs business
customers
The money game
It’s one of life’s deep ironies that if you want to work for love, you’re going to need a source of money. You might live… Read More »The money game
A good customer service line from Zoom
Thank you for contacting Zoom Billing! This is Name. I can see that you’ve been transferred here from a different department. We value your time… Read More »A good customer service line from Zoom
Steve Blank: customer discovery story
I came across this today – Steve Blank is great.
In a world of billions (Kevin Kelly on 1000 True Fans)
In a world in which you have direct contact with your audience, and you’re not going through the intermediate of a publisher, studio, record label,… Read More »In a world of billions (Kevin Kelly on 1000 True Fans)
Customer hierarchy (2)
It’s well accepted that great organisations focus on delighting their customers. But we talk less about managing the sometimes conflicting needs of multiple customers (see… Read More »Customer hierarchy (2)
Customer hierarchy (1)
It’s good to keep your products – and I include services as part of product – as focused as possible on the needs of your… Read More »Customer hierarchy (1)
A long queue
A long queue for what you’re selling is a good problem to have. It means people want what you have, and are willing to pay… Read More »A long queue
Amazon: working backwards and other stories
I’m late to the party on this, but I’ve just come across this very helpful technique for developing products and services, as used at Amazon.… Read More »Amazon: working backwards and other stories
The switch (2)
“What am I hoping to get?” Once we’ve admitted to ourselves that we’re doing our work (at least partly) for ourselves, we can think more… Read More »The switch (2)