A good customer service line from Zoom
Thank you for contacting Zoom Billing! This is Name. I can see that you’ve been transferred here from a different department. We value your time… Read More »A good customer service line from Zoom
customer experience
A well designed paper bag from Waitrose
Here’s a lesson in UX (User Experience) design from Waitrose, the UK supermarket chain. Waitrose: Here’s a nice little window so you can see the… Read More »A well designed paper bag from Waitrose
Steve Jobs on working backwards from customer experience
“The hardest thing is, how do [those features] fit into a cohesive vision? … One of the things I’ve always found is that you’ve got… Read More »Steve Jobs on working backwards from customer experience