I highly recommend this week’s excellent episode of Akimbo about Difficult Conversations. Here’s my summary: There are lots of conversations that we think of as “difficult”: telling someone you manage that you’re not happy with their performance; complaining about customer service; asking a friend to change their behaviour. We often find having these conversations hard and even avoid having them…
Tag: communication
Here’s a flow to help me with my “helpful contribution” problem:Is the priority of (this part of) the meeting to discuss things exhaustively, or to cover the essentials? If the purpose of the meeting is exhaustive discussion and there’s still time and attention available – go ahead and share your point. If the purpose of the meeting is to cover…
If they knew what you knew, felt how you felt, had the right perspective, it would be obvious to them too. But they don’t. This means that – assuming that it’s necessary and helpful to point out the obvious in this case – the way you do it matters a lot: What are you going to do to help you…
MIND THE GAP… … is good advice: If you’re prone to saying things you regret. If you’re feeling snappy. When you’re under pressure. Most of the time. As we learn to mind the gap – first to see it as it whistles by; then to squeeze in a tiny breath and moderate our response; and then (in time) to pause…
The best reason for washing your hands at regular intervals isn’t protecting yourself. You might only rarely wash your hands and still never get sick. This might be because you’re a clean sort of person, or it could be because you have a strong immune system. In this case, the best reason for washing your hands regularly is to protect…
John Greenall shares his experience using the 5 Voices system to improve communication in his team. Recommend. Followup: Take the free 5 Voices assessment here Check out the book (Amazon)
The way we respond to people – family, colleagues, strangers – carries a lot of information. Any response at all suggests that someone matters – whether because we like them or they’re otherwise important to us, or because they’re somehow in our way. The speed of our responses to people speaks volumes, and can send mixed messages. A fast response…
This post is the fulfilment of one of this week’s 12 Week Year goals for DriverlessCroc. It’s a first draft of an Amazon-style press release used to develop a product. Pins with Flags On The landscape of building a small organisation There is no roadmap for successfully building a charity or social enterprise: if there was an easy path, someone…
It’s good to be on the front foot – to know where you’re going, to be moving things in the right direction, to be proactive, to be setting the terms. We sometimes find ourselves on the front foot due to luck and circumstance – but being there consistently and staying there takes thought and preparation. There’s the long term discipline…
Here’s great mission statement from Airbnb. Our Mission: Create a world where anyone can belong anywhere It’s an audacious, incredibly rewarding mission that our increasingly diverse team is dedicated to achieving. Airbnb is built around the idea that everyone should be able to take the perfect trip, including where they stay, what they do, and who they meet. To that…