Design matters (7): Death by PowerPoint
Design / information architecture / clarity, simplicity and focus matter a great deal – probably more than you think.Highly recommend the whole of this post… Read More »Design matters (7): Death by PowerPoint
communication
A good customer service line from Zoom
Thank you for contacting Zoom Billing! This is Name. I can see that you’ve been transferred here from a different department. We value your time… Read More »A good customer service line from Zoom
Paul Graham on writing essays
There are lots of interesting essays on Paul Graham’s site, including a few essays about essays… The other big difference between a real essay and… Read More »Paul Graham on writing essays
“One recent study suggested…”
One recent study suggested that – with the exception of the most casual of conversations – if someone uses the phrase “One recent study suggested…”… Read More »“One recent study suggested…”
The Craft of Research: Booth, Colomb and Williams’ four rules for writing clearly
I highly recommend the Craft of Research as a guide to structuring and writing research. It also contains – in Chapter Seventeen of the third… Read More »The Craft of Research: Booth, Colomb and Williams’ four rules for writing clearly
50 a day (shopfront)
About 50 people pass through DriverlessCrocodile each day (Welcome!). If 2020 taught us anything, it’s that 50 people is plenty for something contagious to spread.… Read More »50 a day (shopfront)
In search of clarity
The aim is that every member of the team knows: What you’re working towards and why What each person’s role is (in general terms) What… Read More »In search of clarity
Making the call
In touch is better than out of touch. If you’re wondering if you should get in touch, you probably should. “How are you doing?” “What… Read More »Making the call
Our problem
They say a problem shared is a problem halved, but it gets better than that: some burdens feel much less than half as light when… Read More »Our problem
Reserving judgement / planting seeds
In your lifetime you’ll read some brilliant books and hear some amazing talks, have some life-changing conversations. Some. You’ll read and hear more decent, solid… Read More »Reserving judgement / planting seeds