A good customer service line from Zoom
Thank you for contacting Zoom Billing! This is Name. I can see that you’ve been transferred here from a different department. We value your time… Read More »A good customer service line from Zoom
communication
Paul Graham on writing essays
There are lots of interesting essays on Paul Graham’s site, including a few essays about essays… The other big difference between a real essay and… Read More »Paul Graham on writing essays
“One recent study suggested…”
One recent study suggested that – with the exception of the most casual of conversations – if someone uses the phrase “One recent study suggested…”… Read More »“One recent study suggested…”
The Craft of Research: Booth, Colomb and Williams’ four rules for writing clearly
I highly recommend the Craft of Research as a guide to structuring and writing research. It also contains – in Chapter Seventeen of the third… Read More »The Craft of Research: Booth, Colomb and Williams’ four rules for writing clearly
50 a day (shopfront)
About 50 people pass through DriverlessCrocodile each day (Welcome!). If 2020 taught us anything, it’s that 50 people is plenty for something contagious to spread.… Read More »50 a day (shopfront)
In search of clarity
The aim is that every member of the team knows: What you’re working towards and why What each person’s role is (in general terms) What… Read More »In search of clarity
Making the call
In touch is better than out of touch. If you’re wondering if you should get in touch, you probably should. “How are you doing?” “What… Read More »Making the call
Our problem
They say a problem shared is a problem halved, but it gets better than that: some burdens feel much less than half as light when… Read More »Our problem
Reserving judgement / planting seeds
In your lifetime you’ll read some brilliant books and hear some amazing talks, have some life-changing conversations. Some. You’ll read and hear more decent, solid… Read More »Reserving judgement / planting seeds
Resource: a16z podcast with Matt Abrahams on moderating talks, panels, meetings and more
This interview with Sonal Chokshi and Matt Abrahams is a useful listen. It’s loaded with specific techniques for presenting and for moderating discussions, whether in-person… Read More »Resource: a16z podcast with Matt Abrahams on moderating talks, panels, meetings and more