- Organisations inevitably have unbalanced capacities
- There is always a constraint somewhere in the system
- One hour lost on that constraint (the bottleneck) is an hour lost for the whole system and can’t be recovered
- One hour gained on a non-bottleneck is an illusion (and can in fact cause damage)
- A dual view is necessary – we need to apply different rules to constraints and non-constraints
A very good introduction.