Clayton Christensen, Efosa Ojomo and Karen Dillon on integrating inputs

The question still remains, why does Tolaram [makers of Indomie in Nigeria] need to invest in electricity, water, education, logistics, and so on, in order to deliver a pack of noodles to the average Nigerian? Surely, it wouldn’t need to do this if it were operating in, say, the United States. The answer to that question—on when and whether a…

Design Singapore: Changi airport (1)

Design Singapore: Changi airport (1)

It’s simple, but so rarely done well: put yourself in your customers’ shoes at every point of interaction with your organisation and ask “What do I need at this moment? What would help me, and make me feel helped?” This photo is classic Changi – just after immigration and the bustle of putting your passports away, as you look up…

Karl Marx on automation and job losses due to disruption

“In these spacious halls the benignant power of steam summons around him his myriads of willing menials.” Andrew Ure Marx’s rage against the machine Another thought about the rate of change and “distruption,” this time from Karl Marx. I love Marx’s writing and his desire to do better for the working poor, even as I sigh at his wrong economics…

Tom Peters on the dull old days / life before “disruption”

“It is the conceit of every age to say that we live in confusing times compared to the placid age the prior generation experienced.” Henry Mintzberg While we’re on the topic of perpetual and accelerating change, here’s a helpful reminder from Tom Peters: I like to laugh at myself as I huff and puff and proclaim these to be times…

Better with age

If you’re building skills, assets and relationships, making a generous contribution, doing work that matters for people who care… You should expect to get better with age. The longer you’ve been working the larger, more influential and more connected your body of work becomes. The faster the world changes, the more valuable your longer term perspective. The faster people come…

Recommendation: Joe Marchese on the attention economy

This is an interesting piece from REDEF on what happens next in the competition for our ears, eyeballs and thoughts, with a link to a reading list at the bottom. Recommend. Organic food became a multibillion-dollar industry as people took a greater interest in what they put in their bodies. The markets will be even bigger that are shaped as people begin…

Clayton Christensen: Jobs to be done (1)

Here’s a great insight from Clayton Christensen: people don’t buy a product or service because of abstract needs, but rather when they have a specific job to do. So people don’t use public transport, or cars, or taxis because they need transportation in general, but when they need to go and do something specific at a specific time. All people…

It’s time you learnt (a bit about) how computers work (1)

If you know nothing about how computers work (and I know precious little), it’s probably time that you learnt. Consider: if software really does eat the world (and the signs are that it is rapidly doing so), huge swathes of your life – everything that is better off digital – will become digital. So it’s a good idea to have…

What’s the Metaverse?

Here’s more on the Metaverse: from Matthew Ball (again) on the BBC’s Beyond Today. The first half of the program has some good stuff on Fortnite’s business model and how it’s more than simply a game… the second half gets into the question of what the Metaverse is in principle, and how close (or far away) we might be from…

Tim Sweeney on open platforms and the metaverse (2017)

I feel especially as we’re building up these platforms towards the metaverse, if these platforms are locked down and controlled by these proprietary companies then they’re going to have far more control over our lives, over our private data and over our private interactions with other people than any platform in previous history. [How are you going to keep the…