Tom Peters on the “services added” narrative

“It helps to be as helpful as you can be” Rolls-Royce now earns MORE from tasks such as managing clients’ overall procurement strategies and maintaining aerospace engines it sells than it does from making them. Thus the quintessential lumpy object producer, akin to yesteryear’s IBM, principally becomes a services-added company that also happens to make lumpy objects. … Twenty years…

The next shell up

As your organisation grows you’ll discover yourself passing through awkward, vulnerable seeming inbetween stages, like when you’re… Too big to operate out of your house but too small to afford an office; Too big for everyone to be involved in everything but too small for truly specialised teams; Big enough to need a good accountant / media person / office…

Better with time

Some things (and people) disappoint us after first acquaintance. Others seem to gain value as we get to know them better, giving greater satisfaction with time and use: Well-made shoes Good relationships Foundational knowledge in a given field Cast iron pans Empathy Good pillows Life experience Well designed spaces Good sleep Solidly made furniture Kindness, patience, and other virtues Imagination…

No finish line (2)

“No finish line” applies to most of our work too. There will be tasks to tick off and projects that we complete, but most of the important stuff – helping people who need help, making something important available, working so that things get better rather than worse – doesn’t stop. Won’t stop. This means: That projects and milestones become more…

Seth Godin on uncertainty: starting before you see the end

The second group of you – and I can see it in your eyes – is saying: “Ah, it’s possible to build the perfect entrepreneurial project. [But] I can’t, because I don’t see it.” And you have to start before you see the end. There’s no way to do this without starting before you see the end. You build the…

Malcolm Gladwell on creativity, quality and quantity

This is from a great New Yorker article – I recommend checking out the whole thing. He refers to the researchers at Xerox Parc (often credited as the inventors of the computer mouse, graphical internet, ethernet and laser printing) as Wild geysers of creative energy The psychologist Dean Simonton argues that this fecundity [of ideas] is often at the heart…

When “normal” feels like winning (or losing) – Danny Kahneman on regression to the mean

Danny [Kahneman] was then helping the Israeli Air Force to train fighter pilots. He’d noticed that the instructors believed that, in teaching men to fly jets, criticism was more powerful than praise. They’d explained to Danny that he only needed to see what happened after they praised a pilot for having performed especially well, or criticized him for performing especially…

Which “better”?

More accessible Disruptive Innovations are NOT breakthrough technologies that make good products better; rather they are innovations that make products and services more accessible and affordable, thereby making them available to a larger population. Christensen Institute Could you make it… … cheaper? … easier to discover? … easier to find out more about? … easier to get hold of? ……

The Toolkit – Part 0: Action. Now. (4) – Action as idea filter

This post is part of the working draft of the DriverlessCrocodile Toolkit (read more here). I’d love comments, links to resources related to the theme, and original contributions. Action is also sort of evolutionary filter for separating your good ideas from your bad ones. Woolly ideas and unrealistic idealism evaporate on contact with the world. The death of long-cherished dreams…