Customer hierarchy (1)

It’s good to keep your products – and I include services as part of product – as focused as possible on the needs of your customers. One catch is that you are almost certainly serving multiple costumers: The people you…

A frog a day…

Killing “big frogs” (sorry Kermit) has become a shorthand among a group of friends of mine for getting important done. I trace it back to reading Brian Tracy’s Eat That Frog! a few years ago, but it might have stranger…

Peter Drucker on improving decision making with feedback analysis

I’ve read and appreciated this suggestion from Peter Drucker enough times that I’m finally going to apply it. Here’s the idea: You can learn to identify your strengths by using feedback analysis. This is a simple process in which you…

Questions of the day (leverage)

What is the biggest contribution that I can make to this team or organisation? What does it mean for me to be good at my job? What would be happening around me if I was good at my job? How…

30/90

What would happen if you made a 30/90 rule? It looks like this. 30 For every “ten minute job” that isn’t completely routine – an email, a payment, a quick call – allow 30 minutes in your schedule. Then you’ve…

Recommendation: Joe Marchese on the attention economy

This is an interesting piece from REDEF on what happens next in the competition for our ears, eyeballs and thoughts, with a link to a reading list at the bottom. Recommend. Organic food became a multibillion-dollar industry as people took a greater…

Finishing lines (4) – two numbers

Here’s Seth Godin with some of the best advice I’ve heard for drawing (finishing) lines. It’s especially relevant for businesses. Q: I’m wondering about personal financing your company and where you draw the line if you’re funding it yourself? Rule…

Finishing lines (2)

Recognising the possibility – or rather, the inevitability – of the death of your project will focus your mind: Given that we can’t do anything in the time available, what’s most important? Will people miss us when we’re gone? Will…

Finishing lines (1)

Or The Physical Impossibility of Death in the Mind of Someone Living The Physical Impossibility of Death in the Mind of Someone Living Where are the finishing lines for your project? Some projects get finished up and wrapped up neatly,…

The Onion (3): exemplar interesting problem – learning to read

Problems gain (or lose) interestingness as their context and scale changes. Take teaching a kids to read as an example. It’s almost inevitable that a child will learn to read given the following ingredients: A supportive family A strong reading…