SOP
Patience’s first law of operations: Everyone wants a clear policy and a consistently implemented SOP… until you ask them to write a policy, create an… Read More »SOP
communication
Design Matters (25): Wingèd Urinal à la Toto with istinja spout; or, Fount of Knowledge
Auto flush is commonplace, and I assume you’re familiar with the gamification of urination by way of artfully placed fly transfer, designed to help users… Read More »Design Matters (25): Wingèd Urinal à la Toto with istinja spout; or, Fount of Knowledge
Four Models of Management from Richard D. Lewis
When Cultures Collide Richard Lewis’ model of cross-cultural communication distributes cultures between three extremes: The model is deeper than it first appears – a useful… Read More »Four Models of Management from Richard D. Lewis
Fabrizio Ferri Benedetti: Docs as code, Docs as infrastructure, Docs as product
Writing good documentation is key infrastructure work. Remove documentation, or fail to provide it, and your products cease to exist, their inner workings left to… Read More »Fabrizio Ferri Benedetti: Docs as code, Docs as infrastructure, Docs as product
How important this is to you…
… does not necessarily reflect how important it is (or should be) to the world at large. See also: Eyes. Sawdust. Planks.
“What the Skunk Works does is secret. How it does it is not.”
I’ve just read the latest FreakTakes (from the excellent Eric Gilliam) on Managing Lockheed’s Skunk Works. Highly recommended – here’s a snippet:
Design Matters (24), iteration edition: The Coat Hinger
Speaks for itself. See some of the 123 prototypes from 1:40. See also: Design Matters (23): Aqualisa shower control barDesign Matters (22): Phases of the… Read More »Design Matters (24), iteration edition: The Coat Hinger
Seth Godin on presenting as an amateur
Not “amateur” as in the unprepared professional. Amateur as in the passionate individual, untrained but with something to say. If you’re called on to give… Read More »Seth Godin on presenting as an amateur
Seeing and Describing (Jakarta Edition)
A Jakarta alleyway at 36 degrees centigrade, 65% humidity. DRIVERLESSCROC: Glances at sky. It’s hot. DELIVERYMAN: Squints upwards. Grins at DC. You keep getting redder,… Read More »Seeing and Describing (Jakarta Edition)