Tom Peters: “What Diversity Problem?”

This is Tom Peters on Diversity in 1994’s The Pursuit of Wow!: Diversity problem? Hurdle? Diversity creates one and only one thing: opportunity. Business, in the mad global marketplace [1994!], needs a rush of serious creativity. Creativity is, invariably, a byproduct of sparks, new views, juxtaposed interests etc. How does a company acquire those assets? Diversity! … It seems obvious…

Tom Peters on the “services added” narrative

“It helps to be as helpful as you can be” Rolls-Royce now earns MORE from tasks such as managing clients’ overall procurement strategies and maintaining aerospace engines it sells than it does from making them. Thus the quintessential lumpy object producer, akin to yesteryear’s IBM, principally becomes a services-added company that also happens to make lumpy objects. … Twenty years…

Tom Peters: the bottom line for hiring

Be explicit. Use these words – damn it! – and not some HR gobbledy-gook equivalents: – Listening– Caring– Smiling– Saying “Thank You”– Being warm– Nice– Empathy– Better people– Character– No jerks– No shitheads I cannot think of any position in any company of any size where these twelve characteristics would not pay off. Can you? I repeat: BE EXPLICIT.USE THESE…

Tom Peters on the dull old days / life before “disruption”

“It is the conceit of every age to say that we live in confusing times compared to the placid age the prior generation experienced.” Henry Mintzberg While we’re on the topic of perpetual and accelerating change, here’s a helpful reminder from Tom Peters: I like to laugh at myself as I huff and puff and proclaim these to be times…

Tom Peters on ‘People Stuff’

I’ve made a start on The Excellence Dividend and really like what Tom Peters has to say, and how he says it. Here he is in his inimitable ALL CAPS style: WHILE I’VE BEEN ON THE EXCELLENCE DIVIDEND  BOOK TOUR–MOSTLY PODCASTS — I’VE BEEN ASKED OVER AND OVER TO EXPLAIN MY “OBSESSION” WITH THE “PEOPLE STUFF.” I USUALLY ANSWER, SNIPPILY,…

Customer hierarchy (2)

It’s well accepted that great organisations focus on delighting their customers. But we talk less about managing the sometimes conflicting needs of multiple customers (see yesterday’s post). A good way to manage this tension is to draw up a customer hierarchy for your team: when we need to compromise between competing customers, who do we delight? Here’s what it looks…

Janus (3): DC Reading List 2021

I’m trying a different format for this year’s reading list: a queue and a read (past tense) list. (Note that many of these are carried over from last year’s list!) The Queue Fiction:Don Quixote – Cervantes (Edith Grossman translation) The Three Body Problem – Cixin LiuExhalation – Ted ChiangA Hero Born – Jin YongUncle Tom’s Cabin – Harriet Beecher StoweNorse…

Janus (1): Looking back

Disclaimer: This post was written mostly for me – if you’re not me, you may wish to skip to the end or to skip it entirely! 2020: Goals in Review Looking back, who knew what 2020 was going to be like? I’ve heard several people say that it was a year in which mere survival (for you, for your organisation)…

Reading List: 2020 and beyond?

*Asterisk indicates previously read (to re-read) read or partially read. I’m not promising to finish in 2020, but I’d like to. Needs more fiction. Getting things done (4) 12 Week Year – Brian P. Moran, Michael Lennington* (read 2020/01/09) Atomic Habits – James Clear* Make Time – Jake Knapp and John Zeratsky (added 2020/01/05) Start Finishing – Charlie Gilkey (added…