Who pays? (1)

Who pays for what can have a dramatic effect on your work. Infinite Demand If what you do is free, and enough people like it, you have a situation of infinite (or as good as infinite) demand. This is fine if you can serve everyone – we all win. Digital products – this blog, things on youtube – are good…

Note to self

Writing is a great tool for sharing ideas with other people. It’s been dawning on me over the last few days that one of the people I’m communicating with is me. When you take the time to record something accurately, or to express something clearly, or to reference carefully, it’s often a gift to your future self. So do it…

Why you?

Imagine someone else made a product very much like yours… No. Imagine that someone else was selling exactly your product, doing your thing, only slightly cheaper. What would make your customers still want to buy it from you? If you can’t think of an answer to that question, think harder, or start looking for the exit. If you’ve got an…

Pretzel. Coffee.

I liked the look of the pretzels. I fancied a coffee. There were a range of combination deals featuring pretzels and iced drinks, but none with coffee. Seperately, they were overpriced. They would have been overpriced anyway, but in the absence of a deal I was definitely no longer willing to pay, and they lost a customer. A combination deal…

A second score

A tip on learning to take criticism well from Adam Grant’s Worklife podcast: Every time I get feedback, I rate myself now on how well I took the feedback… When someone gives you feedback, they’ve already evaluated you. So it helps to remind yourself that the main thing they’re judging now is whether you’re open or defensive… You don’t always…

On Assignment

Kevin Kelly went to Asia in the early 1970s having never held a pair of chopsticks. He took a change of clothes and 500 rolls of film in his backpack, because he was, as he puts it, “on assignment” to photograph daily life and traditional culture wherever he went. He stayed for most of the decade. He was 19 years…

Time Travel (2)

The Future is here, it’s just not very evenly distributed. William Gibson There’s a second way to look at this. If looking at other places can help us see the future, it can also help us see the past. One of the things I love about Jakarta is that sometimes it feels like living in Blade Runner (shiny buildings, giant…

What can I do to make your job easier?

I ask each member of my team this question at the end of the ‘Any Other Business’ part of our meeting. I used to think of it as a management question: what can I do – or stop doing – that will make you better at your job? And it’s a great management question. It’s also a really helpful question…

Three Things

“You get work, however you get work. “But people keep working in a freelance world, and more and more of today’s world is freelance, because their work is good, and because they are easy to get along with, and because they deliver the work on time. And you don’t even need all three. Two out of three is fine. People…

Time Travel (1)

The Future is here, it’s just not very evenly distributed. William Gibson There are ways in which we can all see the future, And ways we can learn to see possibilities and bring them into being. One way of seeing the future is to look at those ‘unevenly distributed’ pockets where it’s already arrived. What new technologies – in the broad…