It is far, far easier to use a tool that you’re in the way of using regularly, that you can just pick up and do a job. We have no trouble just picking up our phones to look something up,…
Be explicit. Use these words – damn it! – and not some HR gobbledy-gook equivalents: – Listening– Caring– Smiling– Saying “Thank You”– Being warm– Nice– Empathy– Better people– Character– No jerks– No shitheads I cannot think of any position in…
The question still remains, why does Tolaram [makers of Indomie in Nigeria] need to invest in electricity, water, education, logistics, and so on, in order to deliver a pack of noodles to the average Nigerian? Surely, it wouldn’t need to…
It’s simple, but so rarely done well: put yourself in your customers’ shoes at every point of interaction with your organisation and ask “What do I need at this moment? What would help me, and make me feel helped?” This…
Episode 503 of the a16z podcast, The Stories and Code of Culture Change, is a great overview of Horowitz’s book, You Are What You Do, and features some highly memorable (and hilariously violent) stories that illustrate what culture is, and…
The question is, what are you going to do tomorrow that’s going to make you more connected, in a more important way [or doing more important work?] than what you did today? And if every day you weave a better…
Action as habit It is far more important that you develop a regular habit of making things happen and getting things done than that you make occasional heroic efforts – imagine pedaling up a hill in low gear, fending off…
This post is part of the working draft of the DriverlessCrocodile Toolkit (read more here). I’d love comments, links to resources related to the theme, and original contributions. It’s easy to fall into the trap of waiting to get picked:“If…
This post is part of the working draft of the DriverlessCrocodile Toolkit (read more here). I’d love comments, links to resources related to the theme, and original contributions. Action is also sort of evolutionary filter for separating your good ideas…
There’s an old saying that good intentions don’t move mountains, bulldozers too. In nonprofit management, the mission and the plan – if that is all there is – are good intentions. Strategies are the bulldozers. They convert what you want…